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Scheduling Q & A

Answers to Scheduling Questions

  • Can a student schedule a lesson every other week ongoing?

    • We only schedule recurring lessons that are each week, NOT every other week. (This is an option we used to give, but we haven't offered this for awhile.) So, if someone wants to schedule every other week then they would need to purchase a single lesson and they can only book 2 weeks ahead.

  • What do I do if a student wants to schedule a time after 8pm Monday - Friday or after 4pm on Saturday?

    • ANY lessons scheduled for a time after closing must be approved by me. Please do not schedule any late lessons without checking with me first.

  • It looks like a teacher's schedule is full. What do I do?

    • Remember to look more than 1 week ahead when you are checking a teacher's schedule. This week may be booked up with make-ups while next week may be open. Looking at multiple weeks will give you a better idea of when they have availability.

  • I didn't have time to schedule a student's lessons because it was closing time. What do I do?

    • If you are unable to schedule someone for a lesson during your shift (perhaps it is the end of your shift and you have run out of time) please create a Task for the next front desk staff member to get the student/lesson scheduled. Waiting a few days to schedule may mean the space is no longer available.

  • A teacher called in sick, do I give the student a make-up?

    • When a teacher cannot teach their lessons (they are sick, the school is closed or whatever), we always use Early Cancel to cancel the lessons. This will give the student a make-up to use later.

  • How do I uncancel(reschedule) a private lesson?

    • Go to the schedule and find the day/time of the cancelled lesson. Select the three dots in the top right corner of the schedule (under your profile picture) and click View Cancelled Sessions, then View All Cancelled Appointments. If you look at the schedule again, you should see the student's cancelled lesson in white. Click on the lesson and rebook it for the original time/day or reschedule the lesson for the time they want to change it to.​​

  • Can I come in for my lesson today at an earlier or later time?

    • In order to change your time, we need 24-hours’ notice to give to the teacher. But let me check their schedule and see if we can make this one-time exception.

  • I need a make-up lesson, when can I have one?

    • I can help with that. Let me check your teacher’s schedule for when they are available.

  • Can I schedule an additional 30 min lesson next week to get ready for an audition?

    • If a current student wants additional time for a week, we can do that. You treat it like a trial lesson and they pay the individual lesson rate ($40/30 min. or $70/hour).

  • We missed 3 lessons in April, can we not be charged for April and just be charged for May?

    • We provide make-up lessons that never expire. Since our membership options have changed, I would recommend paying for both months and using your make-ups as we get closer to the recital or festival times.

  • Will I get a makeup for that holiday?

    • Your membership ($140/month) receives make-ups for all holidays except for lessons during Klein ISD spring break, 3rd week of July, week of Thanksgiving and week between Christmas and New Year’s Day. You pay for 48 lessons a year.

  • A student says "We're going to miss Thanksgiving Day (or any other school holiday for which Spring School of Music is closed). Do we sign up for a make-up for that?

    • Since students are on a 48-week year, the missed day is included in your tuition so there is no need to make it up. In the months where there are 5 lessons, we do not charge you more. In the months where there are 3 lessons, we do not charge you less. See make-up book for 48-week calendar.

  • How flexible are you with scheduling? Can I switch times week to week?

    • To help us keep the scheduling for our teachers simple, we ask that you pick a day and time that you can attend each week. However, you can schedule trial lessons week to week.

  • A student is stopping lessons but has 3 more make-ups. Can they take them after they've withdrawn?

    • Yes. They schedule them until finished.

  • A student who is not on the schedule arrives for a lesson. What do you do?

    • Check to see if their teacher is available to teach. If yes, give student the lesson. If their teacher is not available, check to see if there is another teacher who can take the lesson? If not reschedule the lesson. THEN check to make sure their other lessons are scheduled correctly and email Keturah with the details.

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