About SSM Q & A

Policies and Miscellaneous Questions

  • Who do we teach?

    • We start teaching students 5 years old and older. For potential students who are 4 years old, we can schedule a trial lesson with the teacher. During the trial lesson, the teacher will assess whether the student is ready to begin lessons.

    • Accelerated Piano Lab is ONLY for 6+ years old

    • We teach many adult students also, beginner through advanced.​​

  • What are our Hours of Teaching?

    • We are open to teach Monday through Friday 10:00am – 8:00pm & Saturdays 9:00am – 4:00pm,

      • When scheduling a lesson where the teacher would need to make a special trip to the school to teach (i.e. they don't have any other lessons scheduled around that time), please contact the teacher to verify their availability.​

  • How would someone add a referral?

    • Office Staff can add them manually as a lead in Wellness Living or the lead/parent/student can add them on our website/contact page.​​​

  • I need to speak to the teacher. Can I have his/her cell phone?

    • Is there something I can help you with? If not, I can forward your question on to the teacher.

  • Can we observe a lesson?

    • You can observe from the observation windows.

  • Can we sit in on lesson (if they're not a student)?

    • No, but you're welcome to use the observation windows.

  • A teacher is running 5 minutes late. What do you do?

    • Call the teacher and find out when they expect to get there. Communicate with the student (reschedule if needed), then email Keturah.

  • A teacher does not show up for his/her lesson?

    • Call the teacher and find out when they expect to get there. (We always assume they are on their way.) If their teacher is not coming, check to see if there is another teacher who can take the lesson? If not reschedule the lesson. THEN check to make sure their other lessons are scheduled correctly and email Keturah with the details.

  • A student who is not on the schedule arrives for a lesson. What do you do?

    • Check to see if their teacher is available to teach. If yes, give student the lesson. If their teacher is not available, check to see if there is another teacher who can take the lesson? If not reschedule the lesson. THEN check to make sure their other lessons are scheduled correctly and email Keturah with the details.

  • A 5-year-old, without parents, runs for the door at the end of their lesson. What do you do?

    • Don't be too much of an alarmist but follow the child out to make sure they get to their car okay.

  • Student/teacher wants to meet the teacher before starting regular lessons. Can they do that?

    • We can schedule a one-time trial for $40.00. If over the phone, paid by credit card. If they don't want to schedule a trial lesson, then offer a 15 minute consultation. ALWAYS offer the trial lesson first, it is the better way to get to know what their lessons will be like and how the teacher teaches.

  • What happens if the office staff is late?

    • The employee gets written up. Three write ups is grounds for termination.

  • The Internet is down, what do you do?

    • Reset the modem. Make sure that you have been shown how to reset this. Stay at the desk to answer any questions from staff and parents.

  • What instruments do you sell?

    • We do not sell any instruments or music at this time.

  • What do students bring to their first lesson?

    • Just their instrument and any music they may have been working on.

      • If they have had lessons before, bring the in the books they were using​

      • For Voice: come with a song to sing - It doesn't need to be accompanied. Happy Birthday will work.

  • What books do we need for our lessons?

    • After your first lesson, your teacher will assign you a book. Since all lessons are personalized, we won't know what book you need until your teacher has a lesson with you.

  • Are books included in tuition?

    • No.

  • Someone comes in and wants to start lessons. He/she has family members who already take lessons here, and the new student wants to be added to their account. What do you do?
    • Add the new student to the schedule. Change all family member students’ type to Multi/Family.