Billing Q & A

  • I didn't have time to purchase the membership plan because it was closing time. What do I do?

    • If you are unable to complete the purchase during your shift (perhaps it is the end of your shift and you have run out of time) please leave a note for the other staff to get the student/lesson paid for.

  • I would like to have an extra lesson next week to get ready for an audition. How much will it be?

    • A single lesson is $40/30 min. or $70/hour

  • I want to withdraw. When will payments to my account stop?

    • If we get your request to cancel before the last day of the month, we will cancel your membership and their card will not be charged on the first of the next month.

  • We missed 3 lessons in April, can we not be charged for April and just be charged for May?

    • We provide make-up lessons that never expire. Since our membership options have changed, I would recommend paying for both months and using your make-ups as we get closer to the recital or festival times.

  • I have a billing question?

    • Take down their name and number, say "Keturah does all of the billing and I'll have her call you asap."

  • Can I buy a gift certificate?

    • Yes. Gift certificates can be emailed or printed in increments of $140 or $255. Gift certificates do not expire and are redeemable for any instrument for 30 or 60 minute lessons.

  • I want to get just 4 lessons. Can I do that?

    • Yes, we do individual lessons ($40/half hour or $70/hour) without any commitment for further lessons. I can schedule them for you.

  • I want to start in the third week of April, will you prorate my first month?

    • Yes, we will prorate your first month.

  • Can I take an hour lesson per week?

    • Yes. $255.00 per month.

  • Can two people take a lesson at the same time?

    • Yes. The cost is $140/month per person. If the two people are in the same family, they will also get the family discount (10%)

  • Will I get a makeup for that holiday? – Old Payment Plan

    • Answer: Actually, your monthly payment doesn’t cover holiday lessons. You pay for 48 lessons a year, so “holiday” missed lessons are made up for in months where there are 5 lessons in a month.

  • Will I get a makeup for that holiday? – New Payment Plan

    • Your membership ($140/month) receives make-ups for all holidays except for lessons during Klein ISD spring break, 3rd week of July, week of Thanksgiving and week between Christmas and New Year’s Day. You pay for 48 lessons a year.

  • A student says "We're going to miss Thanksgiving Day (or any other school holiday for which Spring School of Music is closed). Do we sign up for a make-up for that?

    • Since students are on a 48-week year, the missed day is included in your tuition so there is no need to make it up. In the months where there are 5 lessons, we do not charge you more. In the months where there are 3 lessons, we do not charge you less. See make-up book for 48-week calendar.

  • Are books included in tuition?

    • No, but recitals are!

  • Someone comes in and wants to start lessons. He/she has family members who already take lessons here, and the new student wants to be added to their account. What do you do?

    • Change all family member students’ type to Multi/Family. Terminate all student membership plans (in the family) for the end of the month. Repurchase the memberships starting the beginning of the next month. - discount does not auto calculate unless the client type is multi/family AT THE TIME OF THE PURCHASE.